Tools & Resources
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Download the Program Design Canvas
The Program Design Canvas is a tool to holistically evaluate your current programs or envision your future programs to guide the execution of your strategy considering what you offer, who you organize, and how you operate. Complete the form below and then check your inbox for the link to download the Canvas!
Download the Organizational Culture Canvas
The Organizational Culture Canvas is a tool for organizations and teams to shape their culture. Ground in the seminal ideas in Edgar Schein’s Organizational Culture and Leadership, the Canvas considers a group’s boundaries, tasks, and interactions as well as their content, processes, and structure. Then it helps you envision how culture is expressed to understand and shape it. Complete the form below and then check your inbox for the link to download the Canvas!
Download the Personal User Manual Worksheet
Inspired by an interview in, Adam Bryant’s The Corner Office, a personal user manual for work is a tool that helps coworkers understand how to best communicate, collaborate, and work effectively with you by explicitly stating your preferences, quirks, and values and accelerates effective collaboration. Complete the form below and then check your inbox for the link to download the worksheet!
Download the Project Governance Canvas
The Project Governance Canvas is a tool to set projects up for success. It structures decision-making according to what the scope is, who is involved, how, and when. It considers the data and stakeholder input that feed into decisions as well as the outputs and communications that arise from them. Institutional strategy serves as the base and the portfolio oversight connects across projects. Complete the form below and then check your inbox for the link to download the Canvas!
Download the Tech/Service Audit Worksheet
Use this worksheet to audit your tech stack and/or service portfolio by mapping out the current offerings with each on a square. Organize them by stages in the student journey, steps on a project, or other categorization method. You can color-code by them by owner/function. To do this as a group activity to get teams aligned, paste this onto a digital whiteboard or print as a poster and use sticky notes.
Download the Experience Blueprint
The Experience Blueprint is a powerful tool for teams to evaluate current experiences and envision future ones, grounded in service design principles. It holistically maps user actions, frontline and behind-the-scenes provider actions, support infrastructure, and KPIs to measure and improve performance along the journey.
Download the Prototyping Planner Worksheet
The Prototyping Planner is a practical worksheet designed to help teams plan how to test their ideas about services, programs, technology, and spaces. It describes your goals, core idea/hypotheses, testing methods, required timeframes, essential resources, and key metrics to evaluate performance at different levels of fidelity.
Download the Persona Worksheet
The Persona Development Worksheet is a tool for faculty, staff, and administrators to better understand and support people by creating fictional portraits of archetypal users. Beyond demographics, the persona considers the motivations, behaviors, needs, and resources for someone that represents a segment of students, faculty, staff, or partners.