Episode 107: Sasha Thackaberry-Voinovich on AI as a Practice to Enable Student Success

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Episode 107: Sasha Thackaberry-Voinovich on AI as a Practice to Enable Student Success
The Connected College

How can you make AI a practice in your institution so that it's not just something you use but something you are? How can you embed it in your curriculum, culture, and operations? How does doing this enable responsiveness, personalization, standardization, scalability, and more. We discuss these questions and more with Sasha Thackaberry-Voinovich, Co-Founder and President of Newstate University.

The traditional model of higher education is facing a reckoning. For decades, institutions have layered new technologies over old habits, creating a "patchwork" system that often prioritizes administrative complexity over the student experience. But what happens when you strip away the legacy debt and build a university from the ground up using Artificial Intelligence not just as a tool, but as a foundational practice?

Sasha Berry Voinovich, president and co-founder of New State University, is doing exactly that. In a recent conversation on the Connected College podcast, she shared how her "AI-first" institution is redesigning the system to eliminate friction, reduce costs, and prepare students for a world where knowledge work is being fundamentally transformed.

Breaking the Habit: Why Systems Need Redesign, Not Bandaids

Most colleges operate on "habits"—ingrained human and technological systems that often get in their own way. Voinovich argues that many modern innovations in student success are actually just workarounds for structural friction. For example, student success coaching often focuses on helping a student navigate a confusing calendar or a fragmented tech stack.

Instead of putting bandaids on a broken system, New State University focuses on redesigning the underlying structure. By questioning legacy assumptions, they’ve created a "utility university" designed for the adult learner who needs a compelling choice and an expedited path to the finish line.

Personalization Within Standardization

A common fear is that automation leads to a cold, robotic experience. However, Voinovich suggests a different framework: personalization within standardization. By constraining choices upfront—such as offering streamlined, stackable paths rather than hundreds of confusing electives—the institution can focus its energy on a high-quality, responsive experience.

This standardization allows the university to leverage a "no-code" tech stack that is endlessly scalable. Whether it’s using AI assistants in HubSpot to build workflows or native AI coaches within the Learning Management System (LMS), the technology works behind the scenes to ensure that support is on-demand and progress is competency-based.

AI as a Practice: The Human Mindscape

The biggest challenge in adopting AI isn't the software; it’s the humans. To move at the "speed of 2026," staff and students must engage in intentional unlearning. This means letting go of the idea that work must be "precious" or that a process used yesterday is the best one for today.

At New State University, the team operates in "hyper-agile" mode, reprioritizing tasks twice a week and abandoning tools that are no longer effective. This level of agility requires a culture of "egolessness" and a commitment to documenting everything—creating checklists that eventually serve as instructions for future AI agents.

The Future: From Knowledge Work to Choreography

As we move toward the end of the "beginning times" of AI, the nature of work is shifting. Voinovich predicts a bifurcation in higher education: traditional colleges that offer an "experience" for a subset of the population, and utility-focused institutions that provide the specific skills needed for a changing economy.

In this new era, professionals will act as "choreographers," designing the show and directing AI and robotics to execute the tasks. To have choices in this future, students must first have the skills to adapt.

Episode 107 Transcript

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Episode 108: Amanda Figueroa and Bonnie Becker on Community–Based Assessment

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Episode 106: Maggie Lewis on Integrating Career Developing Into the First Year Experience