How to shift from silos of support to student success

Elliot Felix writes in University Business on how fragmented "silos of support" are preventing institutions from enabling student success. Institutions must transition from reactive, disconnected services to collaborative approach. Then he offers a five-part formula for better collaboration – drawn from work with University of Miami – governance, strategy, structure, shared spaces, and a culture of assessment. Finally the article discusses the ROI of this approach both in reducing cost by removing duplicative spaces, services, and systems as well as driving revenue.