Continuous Improvement Summit

In this webinar from the Continuous Improvement Summit 2026, Elliot Felix presents the "secret sauce" for unlocking effective collaboration to drive student success based on The Connected College. He explores how to overcome barriers by implementing a four-part framework of strategy, governance, structure, co-location, and assessment. By sharing real-world examples from institutions like the University of Miami and NYU, Elliot demonstrates how consolidating services and fostering a culture of continuous improvement can significantly increase student satisfaction and retention.